Frequently Asked Questions

How does the quote basket work?

You can send a quote basket to our sales department. You can do this by clicking on 'Request a quote'. You will then receive a no-obligation quote from us by email. You can convert this into an order later on.

How to use the quote basket:

To add the desired product, click 'Place in quote basket'. The product will be added to your quote list.
Via 'continue shopping' (on the left-hand side of the screen), you can add other products to the quote basket until your list is complete.
You always have direct access to your quote basket (quote symbol) in the top-right corner of your screen.
Send the quote to the sales department by clicking 'Request a quote'.

TIP:First, log in with your personal account.

This has the following advantages:

Your quote list will be remembered in your account.
Your details will be filled in automatically.
Personal conditions will be applied immediately

Who can I contact with a complaint?

You can submit your complaint to us by email at [email protected].

Then always mention the following:

A full and clear description of the complaint.
Please send us one or more photos of your complaint.

Complaints should be submitted to us as soon as possible. This also applies to (visible) transport damage. In addition, we ask you to note down the damage on the bill of lading upon receipt of the delivery.

How is my personal information protected?

JF International respects your privacy and ensures that your data is handled securely. Your data will only be used to process purchases and orders or to provide the requested information. Your data will only be provided to third parties if this is necessary for the completion of an order. Please see our privacy policy for the full privacy statement.

Where can I find the general terms and conditions?

The most current version of the Terms and Conditions can be found at the bottom of this website or via this link.

Did you not find the answer to your question? Please feel free to contact us!